Had my first VA appointment this morning. Mainly was questions, blood pressure check, and listening to the heart and lungs. They were surprised to find me PPPPPP (Prior preparation, etc.) Gave them printouts on my last five years of clinic visits, current medications, current supplements, and all the reports from my pacemaker escapade. The physician agreed I need a referral to a urologist and promised to set it up with the VA Hospital in Cheyenne. We will see how long that takes. Overall, a good experience.
To get to this point took a letter to my Congressman. I’ve blogged about this before. The first person I saw this morning was the XXXXX that caused the problem to begin with. She was tasking the intake desk. Still has the attitude and was treating the vets in a most condescending way. I used the kiosk to check in and didn’t need to speak to her.
Back in the car selling days, I loved this kind of customer. I’d let them be all superior and condescending while setting them up for the kill. They always let their mouths overload their asses.
In general, my approach to sales was: They came in to buy a car. Let them! Don’t make it an ordeal.
On occasions, with customers like her, I let the killer out of the cage. The usual time for them to realize just how bad they were fucked was three days. No matter how they carried on, I never, ever, unwound the deal.