Posting an email I sent Enterprise Car
Rental and their response.
Enterprise's recent
smearing the NRA angers me. Last week I rented from you. Living in a small
city, my choices are limited to you and Hertz. Be assured when other options
are available I may make a different choice. This saddens me as the Enterprise
staff in Greeley has always given me outstanding customer service. In the
future I suggest you concentrate on serving the public and stay out of
politics. Or, should I conclude, you find my membership in the NRA makes me a
public menace? Perhaps you don't want my patronage.
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Notice the reference to “Enterprise
Holdings”? Oh yeah, the big dogs get to feel righteous and praised at cocktail
parties while the bulk of the employees get shit on.
What I hope is my email is one of
thousands, and that the shit gets pumped upward to those who made the decision.
Faint hope, I know.
What I can do is speak out and vote with
my wallet. Damned if I will shut up. In the car biz, we were told a satisfied
customer will tell around four people about their experience. An unhappy
customer will tell up to twenty. How many will this blog reach? Stats show
about 1,000 a month. Quit laughing! Some of you get 1,000 a day.
6 comments:
I've done the same thing. My all time, #1 most popular post by views is my rant at, and swearing off of, AutoZone.
People will read it for years to come.....
I hope so.
The problem with the rent-a-car outfits is that ALL of them have gone against the NRA. Some local used car dealers ought to go into the rent-a-car business, but they wouldn't get the prime locations near airports. You'd know the feasibility of doing that better than I would.
That is done in some places but not around here. Fargo, N.D. comes to mind. It is a regulatory nightmare.
I'm with you. Enterprise is who I have used all these years. Sigh.
I'll probable still use them.
Stupid on their part. Not that I tell my sister what to do but she is an insurance adjuster who arranges several car rentals every month.
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