Saturday, April 7, 2018

Speaking Out

Posting an email I sent Enterprise Car Rental and their response.

Enterprise's recent smearing the NRA angers me. Last week I rented from you. Living in a small city, my choices are limited to you and Hertz. Be assured when other options are available I may make a different choice. This saddens me as the Enterprise staff in Greeley has always given me outstanding customer service. In the future I suggest you concentrate on serving the public and stay out of politics. Or, should I conclude, you find my membership in the NRA makes me a public menace? Perhaps you don't want my patronage.

Response: Ronald - 04/07/2018 12:29 PM
Dear Mr. White,

Although the Enterprise Holdings statement may not reflect my personal alignment, we apologize for any discomfort this may have caused.

Whenever a corporation gets political these days, it risks alienating half of its customers.

Please let me know if I can be of further assistance. 

Kind regards,
Enterprise Rent-A-Car E-mail Customer Service Representative

Notice the reference to “Enterprise Holdings”? Oh yeah, the big dogs get to feel righteous and praised at cocktail parties while the bulk of the employees get shit on.

What I hope is my email is one of thousands, and that the shit gets pumped upward to those who made the decision. Faint hope, I know.

What I can do is speak out and vote with my wallet. Damned if I will shut up. In the car biz, we were told a satisfied customer will tell around four people about their experience. An unhappy customer will tell up to twenty. How many will this blog reach? Stats show about 1,000 a month. Quit laughing! Some of you get 1,000 a day.


drjim said...

I've done the same thing. My all time, #1 most popular post by views is my rant at, and swearing off of, AutoZone.

People will read it for years to come.....

Well Seasoned Fool said...

I hope so.

LL said...

The problem with the rent-a-car outfits is that ALL of them have gone against the NRA. Some local used car dealers ought to go into the rent-a-car business, but they wouldn't get the prime locations near airports. You'd know the feasibility of doing that better than I would.

Well Seasoned Fool said...

That is done in some places but not around here. Fargo, N.D. comes to mind. It is a regulatory nightmare.

Momma Fargo said...

I'm with you. Enterprise is who I have used all these years. Sigh.

Well Seasoned Fool said...

I'll probable still use them.

Stupid on their part. Not that I tell my sister what to do but she is an insurance adjuster who arranges several car rentals every month.