Flying out of DIA last week. The airplane in the computer, used for seat assignments, was a different model than the airplane parked at the gate. Huge C.F. Late into Atlanta. Connecting flight at a different concourse. Worked out well; got a good cardio workout and made my connecting flight with seven minutes to spare. Seat back wouldn't lock "in the upright position." Attendant said I had to move. I agreed, to another aisle seat. We only have center seats. NO. Upgrade to First Class. How nice for the gentleman who paid the money for his upgrade. Seated next to a sweaty, overweight man with an attitude. Happy travels! (Did I mention my carry on was halfway to the rear in an over head bin? Who was the last one off the plane?)
Rode in a 757 from Denver. I know the fit/finish wasn't what Boeing delivered. Had to be from Delta's crack crew removing panels for inspection. Not a huge confidence builder. Second leg was in a MD 88. Always liked a DC9 but they are getting long in the tooth.
Will be sending a comment or two to Delta when I get back. Something along the lines of, "Fuck You! Strong memo to follow.". And take your "Fortune's Most Admired" sticker at the hatch and put it where........
Felt sorry for the cabin attendants. Lots of apologies. Not their fault; why should they take the heat?
Question for experienced travelers. Is there any airport less user friendly than Atlanta?
Showing posts with label Delta Airlines. Show all posts
Showing posts with label Delta Airlines. Show all posts
Sunday, July 31, 2011
Monday, December 13, 2010
TSA - Not Giving Up
Seems the TSA controversy is calming down. I'm not giving up. I've flown on Delta (my employer hates me) four times in four weeks. Each time I've filed a complaint. Here is one of their responses. I found it interesting another persons name also appeared, as an error, so I'm not alone. Do any of you think this does any good? A better way to protest?
Dear Mr.
RE: Case Number
Thank you for sharing your concerns regarding the service. On behalf of
everyone at Delta Air Lines, I sincerely apologize with the
disappointment with the new Advanced Imaging Technology.
I sincerely regret your disappointment with the new Advanced Imaging
Technology (AIT) also commonly referred to as full body scanner
technology. As you may know, this system produces images of the body in
order to detect potential threats concealed underneath passengers'
clothing that could have possibly gone undetected with the current
method.
Please know I recognize your frustration and the inconvenience caused by
the airport security process. These procedures are conducted by the
Transportation Security Administration (TSA) and are required by federal
law. We realize the inconvenience that security requirements impose upon
our passengers, and we will continue to work with the TSA to minimize
the inconvenience to our passengers while at the same time maintaining
passenger security.
Nevertheless, I hope you will understand that safety remains the first
and foremost priority for all airlines and government agencies; I want
to ensure you it is also the guide for our day-to-day operations. While
federal regulations prohibit us from discussing the criteria used for
security decisions and we acknowledge they may be invasive and
disruptive, they serve to make flying safer for everyone. We understand
that some requirements may make it difficult for passengers to travel
and it may require them to make a decision on whether it is in their
best interest to utilize air travel. While we are sorry that it may
require some passengers not travel by air, we follow all directives
handed down to us from the higher authorities.
You may access the TSA web site, www.tsa.gov/public/, to obtain
additional information regarding security checks, TSA employee issues,
or with questions regarding missing or damaged items at a security check
point. For passengers without internet access, you may call or write the
TSA as follows.
Telephone: 1-866-289-9673
Write to: Transportation Security Administration
601 South 12th Street
Arlington, VA 22202-4220
M _(not me), I hope I have been able to resolve any concerns you have
about our service. As a valued customer, your business is important to
us and given the opportunity of serving you in the future, I am
confident Delta will not only meet but exceed your expectations.
Sincerely,
Aosta M. D'Souza
Coordinator, Customer Care
Delta Air Lines/KLM Royal Dutch Airlines
Original Message Follows: ------------------------
Delta Air Lines Customer Care Form
Message: This is a continued complaint about TSA procedures. I will
continue to fly when my employer requires air travel. I will not fly for
my own travels. It is in the airlines interest to force change in the
TSA procedures.
Submitted: Sun Dec 12 2010 13:16:14 MST
Dear Mr.
RE: Case Number
Thank you for sharing your concerns regarding the service. On behalf of
everyone at Delta Air Lines, I sincerely apologize with the
disappointment with the new Advanced Imaging Technology.
I sincerely regret your disappointment with the new Advanced Imaging
Technology (AIT) also commonly referred to as full body scanner
technology. As you may know, this system produces images of the body in
order to detect potential threats concealed underneath passengers'
clothing that could have possibly gone undetected with the current
method.
Please know I recognize your frustration and the inconvenience caused by
the airport security process. These procedures are conducted by the
Transportation Security Administration (TSA) and are required by federal
law. We realize the inconvenience that security requirements impose upon
our passengers, and we will continue to work with the TSA to minimize
the inconvenience to our passengers while at the same time maintaining
passenger security.
Nevertheless, I hope you will understand that safety remains the first
and foremost priority for all airlines and government agencies; I want
to ensure you it is also the guide for our day-to-day operations. While
federal regulations prohibit us from discussing the criteria used for
security decisions and we acknowledge they may be invasive and
disruptive, they serve to make flying safer for everyone. We understand
that some requirements may make it difficult for passengers to travel
and it may require them to make a decision on whether it is in their
best interest to utilize air travel. While we are sorry that it may
require some passengers not travel by air, we follow all directives
handed down to us from the higher authorities.
You may access the TSA web site, www.tsa.gov/public/, to obtain
additional information regarding security checks, TSA employee issues,
or with questions regarding missing or damaged items at a security check
point. For passengers without internet access, you may call or write the
TSA as follows.
Telephone: 1-866-289-9673
Write to: Transportation Security Administration
601 South 12th Street
Arlington, VA 22202-4220
M _(not me), I hope I have been able to resolve any concerns you have
about our service. As a valued customer, your business is important to
us and given the opportunity of serving you in the future, I am
confident Delta will not only meet but exceed your expectations.
Sincerely,
Aosta M. D'Souza
Coordinator, Customer Care
Delta Air Lines/KLM Royal Dutch Airlines
Original Message Follows: ------------------------
Delta Air Lines Customer Care Form
Message: This is a continued complaint about TSA procedures. I will
continue to fly when my employer requires air travel. I will not fly for
my own travels. It is in the airlines interest to force change in the
TSA procedures.
Submitted: Sun Dec 12 2010 13:16:14 MST
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