A friend wants another car lot story. Prefers one that puts me down. Oh well, I aim to please.
Part of my selling technique was to use humor to keeps the atmosphere relaxed. The customers are in a stressful situation; take the curse off.
Collecting the down payment check was one such stress point. Major commitment point. After naming the amount, and their bringing out their checkbook, I would usually say, "Please make that out to 'Frank's Good Times, Inc'." Usually got a laugh, or a rude comment or two. Relieved the stress.
One day the customer was a nice lady that had driven about two hours to come to our lot. I did my usual, and she made the check payable to Frank's Good times Inc. After seeing the payee, I told her I was, "Just joking". Her reply? "That is my last check". Oh shit. I sat there thinking about how to handle this. Drive two hours to her house to get a check?
"Are you starting to sweat," She asked?
"Ah, yes I am."
"Good, because you have been making me sweat for the past hour," She said, as she brought out another checkbook.
Got me good, she did.
Ya just can't beat that prickly feeling as the sweat beads on one's forehead!!
ReplyDeleteI would loved to have been a fly on the wall for this one!
Oh yeah... sometimes you're the bug, sometimes the windshield... ;-)
ReplyDeleteScotty - Yep.
ReplyDeleteNFO - Too many times the bug!