Wednesday, January 6, 2016

Don't Miss Dealing With Customers, No Sir!

At the airfreight desk today just after noon. Three airlines share the space. The place was packed. An Asian gentleman was upset and rightfully so. Seems his freight was accidentally loaded on a truck going to Colorado Springs. The airline personnel were on top of the problem, and the freight was coming back,  but wouldn't arrive until around 7 pm. My guess is he has never dealt with afternoon traffic on I-25 North out of the Springs.

WTF, shit happens, but the customer wasn't having any of it. No matter how many times the customer agent explained, apologized, etc., he continued to rant and rave. None of the other customers for that airline could get their business taken care of. 

Once again I was reminded of how much I don't miss dealing with shitheads, even when they are in the right.

Fortunately I was dealing with another airline. Left before the two delivery drivers he was holding up decided to throw him out of the office.

6 comments:

  1. Once a complaint has been voiced and a solution reached, nothing else needs to be said. Ranting only worsens the situation. I would have given the Asian a bowl of rice and told to shove it up his ass. I don't do well with assholes.

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    1. "I would have given the Asian a bowl of rice and told to shove it up his ass. I don't do well with assholes."

      May be the best comment ever on one of my posts.

      Delete
  2. Ah yes, the continually irate asshole... I don't deal well with them.

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    1. "Hey look at me everybody. I'm important"!

      Delete
  3. Maybe you are the shithead. LMAO. They are just misunderstood.

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    1. I'm a member in good standing of the Proudly a Shithead Posse.

      Delete