For many reasons, I try to buy from local owned small businesses. I was in the market for a holster for my .44 Special Bulldog. Went to a local firearms store and asked them to order one for me. They were not enthused and never got back to me. Today, I ordered a holster directly from Charter Arms.
Big deal? No, this was a trial balloon. I wanted to see how they handled a small pain in the ass order.
Early next year I plan to make several firearms purchases as some financial dealings come to fruition. This store will not get my business.
Most of my business life involved sales, customer relations, and building networks. I regarded any sale, no matter how small, as an opportunity that might never come again. I've no patience, nor confidence, in those who will blow off a small sale as not worth their time. What the fuck else do you have going Bubba? Oh yah, your game on your laptop is on pause.
I should add the owner was present and could observe what was going on.