Tuesday, June 30, 2015

Grumpy Old Man Rant


Driving around after midnight I am always reminded why I’m glad to be retired. I’m referring to all the lit “OPEN” sign on business that are obviously closed. This was a particular sore spot with me and one that would bring my wrath on the store manager involved. Look, dummy, it isn’t that difficult. You, Manager, turn the sign on when you open the store, first thing. You, Manager, turn the sign off as your last act before locking the door. No delegating, your job.

Now why, WSF, do you get so worked up over something so trivial? Glad you asked.

Every business is being judged by their customers every time they pass by. Small things, signs, ragged American flags, trash blowing around the parking lot, and dirty windows tell a potential or ongoing, customer the people working at this business don’t give a shit. If they don’t care about their business, are they going to care about me? Paying attention to the “small” things may be the most important thing you do.

In my late night travels I pass an “Autoplex”, that, for two months, has a portion of the business sign lights  burned out. It is a “toplex”.  These are high end dealerships selling European imports. I would assume their customers are smarter than the average bear and quite possibly business owners. What message are they getting?

I don’t think an Auto Salvage Yard needs to look like a Nordstrom store. That said, the “Pull Your Parts” place I patronize has the “OPEN” sign on when they are open and off when they are closed. There is no loose trash blowing around. Port-a-Pots are conveniently placed around the inventory and the inventory is segregated by make. There is ample parking (although you might snap an axle in the ruts in the parking lot). In the business area the floors are swept and the windows clean. The message to me as a consumer is this is a well run business where I won’t be wasting time dealing with fools.

And parking! I always strived to have an unimpeded path to parking as close to the doors as possible for those coming to potentially spend money at our business. For an employee to park there was a fire able offense. Should you be coming in to sell us something, wanting us to spend our money with you and you parked in a customer spot, you were obviously too stupid and clueless to earn our business. Oh, the owner’s wife didn’t park there either.

Oh WSF, how you carry on.  Here is a shining example. We had a successful used truck and utility trailer business. The owner was ambitious. One afternoon a car pulled in and parked well out of the way. The man walked a ways to come in to see the owner. This was our first contact with the Kia of America District Sales Manager. In the next four years, we opened four Kia stores and had months where we sold over three hundred new Kias.


Enough, except this. I drive past a NAPA store to get to an O”Reillys. Guess which one has the “OPEN” sign lit 24/7.

16 comments:

Scotty said...

Preach on, Brother!!

OldAFSarge said...

Awesome rant WSF. Hear, hear!

Well Seasoned Fool said...

Thank you. Might help someone still employed get a leg up.

Well Seasoned Fool said...

Thanks.

Coffeypot said...

In Sports terms, You Play Like You Practice. If they are shoddy, then the service tends to be the same way. I agree with you, WSF.

Momma Fargo said...

LOL. Shaking mah head.

Well Seasoned Fool said...

As a manager you are trying to instill a mindset. Of course, as a manager you need to get your shit together first.

Well Seasoned Fool said...

Tell me your rookies didn't learn to pay attention to details. Seem to recall one who drove through a occupied crosswalk with you aboard.

Ami said...

I really think there are many people who just don't care. I don't know if it's the way they were raised, if it's because no one else seems to care so why bother, or some other thing. It drives me insane, too.

I observe employees carefully wherever I go. There are still people who care about what they're doing, whether it's cutting my hair, ringing up my grocery purchase or making me a sandwich.

I try to make sure to let someone know when I've had top-notch service.

Well Seasoned Fool said...

I had the good fortune to work for some good managers. Got my thinking straight. The biggest reason for poor business practices are managers who lack the guts to hire and train people smarter with more talent than themselves. My style worked because everyday I put my ass on the line, win or lose, and everyone knew it. We grew because we had people who were chargers, not drones. So what was my job security? Every time someone replaced me, I was given a new job doing something we hadn't tried before.

Old NFO said...

Yep, it's those 'little' details that speak volumes...

Well Seasoned Fool said...

Supervisors who insist the details are important are often labeled assholes. My response, "Your point is?"

CenTexTim said...

Am I the only one wondering why you're driving around after midnight? When you get to be my (our) age, it's tough to stay awake through the late news... :-)

Well Seasoned Fool said...

Medical courier three nights a week in a Prius paying off the bills from the pacemaker operation. No problem staying alert. My route take me in the area, during the hours, a nutcase has been shooting people aka the Norther Colorado sniper.

CenTexTim said...

Surely he wouldn't shoot someone driving a green vehicle like a Prius...

Well Seasoned Fool said...

You tell me. The authorities are looking for the driver of a 70's (round headlights) GMC/Chev P/U Orange with dark primer spots. Might be of the demographic hostile to anything "green".