Tuesday, December 30, 2014

Customer Service Fails - Century Link Edition

I'm moving about three miles after the 1st and wanted to get my internet service arranged. Currently, I use Century Link.

While I'm spending two days trying to make contact with them, my bill arrives. Hello, jacked up my cost and changed my billing date.

Finally get through on "Chat' so I can cancel only to be informed I cannot do that except by telephone. Oh joy, doing business with the phone company on a phone. Spent a total of 48 minutes on hold without getting a live person. OK, hit the prompt for "new service". Get through in just three minutes. So sorry Eleanor, but you got the short straw. However, you did handle my request properly, and I received a confirming email.

For my sins, I next tried Comcast. Got "Lynn", Engrich as a second language, and an auctioneering school graduate who soon heard silence on my end. Fortunately, there is a Comcast office near the new digs. Went in and arranged service.

Guess I'm the only person in the USA who wants Internet only. No, I don't watch TV. Yes,  I own a TV, cathode tube model, and a DVD player. It is used when I have company. No, I'm not interested in packages so please don't insist on explaining all in great detail.

Karma, payback, for all those years selling cars.

While never saying never, I can't forsee using Century Link in the future.

6 comments:

  1. LOL, I'd have loved to have seen them trying to upsell YOU! :-)

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    1. While I respect anyone in sales trying to do their job, most use the "Throw a lot of shit on the barn wall and hope some sticks" school of selling. Irritates me. Identify the need. Recently I wanted to rent a storage locker. The size I wanted wasn't available. The lady, at her suggestion, rented me two smaller lockers for more than the size I wanted.

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  2. We threw out our TV last spring. Never looked back. Cut off Century Tel, also as they just kept raising rates and no internet on their phone line cause it is so old and only two families are on it. Adios. Now we have a great broadband internet with no restrictions and unlimited usage for one price. Heaven. Now if I could just get Direct TV to stop sending me ads for their deals.

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    1. Glad to hear I'm not the only one without TV.

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  3. Most problems are, current folks are not allowed to deviate from a script. For a short time, when I first moved to Florida, I worked for a contractor to AT&T for the information service. That was back when AT&T was trying to offer the Double O information service. I often got in trouble with management because I was able to fly by the seat of my pants. NOT allowed! To hell with servicing the customer, follow the script.

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    1. When I die, if I go to Hell, the Devil will put me in a cubicle farm taking phone calls.

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