Guffaw In Arizona had a recent post about customer service
http://armedlaughing.wordpress.com/2012/11/16/variations-on-a-theme/
that brought back a not so pleasant memory.
Late 70’s found me overseeing the sales/marketing for a modular (UBC Compliant) manufacturer in Seattle. All the units were built to order and seasonally we would have long lead times.
One day a handwritten letter was brought to my attention. In a shaky hand was written, “I regret to inform you my husband did not live long enough to see his new house…………….” Ouch! Two weeks later we received a similar letter from a different customer that started, “Sadly, my husband has passed away while we have waited for your warranty crew to fix our new home ………….” Yikes! Oh well, shit happens.
Our biggest failure was building a LDS Chapel for an Inuit Village. The man we sent to install it went on a roaring drunk with the local LDS Bishop. That caused some very heated telephone calls.
4 comments:
So evidently you can't call it a Moron when it's in Alaska instead of Utah...
You've had an interesting life, haven't you?
It happens, especially in that business, because having company employees on site are few and far between, usually it's contracted out (and who knows what you're going to get)...
@ Ami. Easily bored. Too Alpha to be a good team player.
@ NFO. Bet you speak from experience.
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